I am changing the way the warranty process works!!
Normal procedure if you get a defective product:
Contact the vendor, they will tell you to send it back to them or set up a skype, so they can see what is going on. Pain in the A__. Then send it back scenario, you pay to ship it back. After they receive the item, they have to check it, to see what is wrong. The manufactors are tough as far as returning stuff. They will always blame the consumer. It makes it tough on a shop, because more than likely they will not get it covered. So after a week or so, they will get a hold of you and tell you that they will be sending you a replacement or not. This process could take 2 to 3 weeks.
My policy is simple, If you get a defective product, you get in touch with me. I have been at this, going on 10 years now, so I do know a little about this stuff. I will have you try a few things, and if nothing works, I send you out a new one, with a shipping label and everything you need to send the old one back. The only down time is, how long USPS takes to get you the new one.
Seems to good to be true? Nope! Before I started this business I had a few bad experiences with defective products. They were so frustrating and time consuming. I vowed never to put a client through that. Will this cost me money? Probably. But in the long run it should pay off. With this type of policy in place, you have total peace of mind. Why would you buy anywhere else. Sure, you can probably find what I sell cheaper, but if there is an issue.......